General Terms and Conditions
- We have not made any charges to your credit card. Your credit card details have been collected to secure your reservation only and you will be required to pay all accommodation charges upon check-in.
- We do not accept guests under the age of 18 years old.
- We do not accept guests over the age of 35 in dorm rooms.
- Prices are quoted in AUD and are subject to change daily.
- Valid credit card and a valid passport are required upon check in.
- If you have made a reservation through an (online) travel agency you must cancel or modify through the agency.
- The following payment methods are accepted; cash, credit or debit cards (Visa and MasterCard only). We do not accept American Express. All credit or debit cards incur a 1% payment fee.
- The guest will be responsible for any loss or damage caused at the hostel by guests or visitors of guests.
- $20 fee will be charged for the loss or non-return of any keys to reception upon check out.
- When booking multiple beds in a shared dorm, we cannot guarantee to put people on the same booking in the same room, however we will do our best.
- Guests may not consume or store food and drinks in their rooms. Alcohol may not be consumed in any room at any time and can only be purchased from the designated bar on site. Any alcohol or food found in the rooms will be removed.
- Smoking is only permitted within the designated smoking areas.
- Guests who are already in house and paid are able to cancel up to 24 hours in advance to receive a refund for the remaining nights on the reservation.
Cancellation Policy
- Cancellation of bookings within 24 hours of reservation will be charged 100% cancellation fee for the first nights stay for the number of beds booked.
- If customer fails to show up for the booking and hasn’t give notice of cancellation, reservation will be marked as no show and you will be charged a 100% cancellation fee for the first nights stay for the number of beds booked.
- Weekly rates become non-refundable once inside the standard cancellation period (24 hours) and cannot be shortened or refunded.
- If a customer fails to show up for a booked weekly rate then they will be charged 100% of the booking cost.
