TERMS AND CONDITIONS
Your travel has been booked by Mad Monkey Adventures (“us” or “we”), on the basis of the following terms and conditions. The enclosed ticket(s) (“voucher(s)”) have been booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel. It is important that you read the relevant & corresponding voucher for each of your bookings in order to understand all applicable terms & conditions. If you require additional information to that contained in the voucher then we recommend that you contact the Service Provider for further clarification.
BOOKING CONFIRMATIONS
Your responsibilities: Open tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher. Please be aware open dated tickets are subject to supplier price fluctuations which you could incur. Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time. It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary.
CANCELLATIONS and REFUNDS
Credit card fees and fees paid to us for accommodation, bus tickets and luggage storage are not transferable or refundable. If you cancel your travel, you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings).
The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider, we will first endeavour to rebook you free of charge. If this is not possible we will refund you the amount you paid for the tour or other travel service less a 20% administration fee (“Admin Fee”). This full refund minus admin fee is subject to a fully refundable amount being given to us from the supplier who is cancelling. We highlight here that all suppliers have different cancellation policies applying to your travel and that it is important to familiarise yourself with these at time of purchase.
The 20% Admin Fee does not apply to; Skydives or Scenic flights cancelled by the Service Provider within 3 days of booking due to weather and a full refund will apply.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time, due to high volume.
ALL CANCELLATION REQUESTS MUST BE IN WRITING AND SENT VIA E-MAIL TO: adventures@madmonkey.com.au
DEPOSITS
We will take deposits on planned tours, transport and travel itineraries and hold it for you for a period of 48 hours. Deposits are non refundable should you choose not to proceed.
DIVE ACTIVITIES
When booking any Scuba Diving related activities please advise us if you have a past history or currently suffer from any of the following medical conditions: Asthma, wheezing, persistent chest pain, chronic sinus, chest surgery, high blood pressure, ear surgery, epilepsy, chronic bronchitis, collapsed lung, diabetes mellitus (sugar), fainting, seizure or blackouts, lung disease. When signing our terms and conditions you further declare that you are not currently taking any prescribed medicine or drug (excluding oral contraceptives), you are not pregnant and that you are not flying within the next 24 hours. If you are refused to participate any Scuba Diving related activity booked on your behalf through any pre or existing medical condition than failure to declare these at time of purchase will result in a 100% cancellation fee.
TRAVEL/ CANCELLATION INSURANCE
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
SERVICE PROVIDERS
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers. We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstances.
PRICES
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
EXTRA COSTS
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket. All ticket/voucher reissues attract a $30 administration fee per item booked. Transfers between tours will incur a $30 administration fee and transfers are at suppliers discretion.
PASSPORT VISA and IMMIGRATION
It is your responsibility to fulfil the passport, visa and other immigration requirements for all transiting and stopover destinations applicable to your itinerary. You should confirm these with these with the relevant High commissions, embassies and/ or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 month beyond your return date into Australia.
TRAVEL ADVICE and VACCINATIONS
Australian residents should refer to the travel advice posted by the department of Foreign Affairs at www.dfat.gov.au or www.smartraveller.gov.au for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
